Monday, October 15, 2007
Amy Elliott: chapter 2
I was really intrigued by a little section of chapter two that described when miscommunication occurs under an information-transfer approach. I am taking a couple communication classes right now and I have always been confused about how miscommunication occurs. It goes into detail about how the most common reason behind miscommunication is because of something called "information overload." This section describes three factors that come into play with this information overload: "(1)amount, or the absolute quantity of information to be processed, (2) rate, or the speed at which the information presents itself; and (3) complexity, or the amount of work it takes to interpret and process the information"(Farace, Monge, & Russell, 1977). Information overload can also be due to the surroundings such as not enough workers, or a situation where everything is amplified just simply because of the type work an individual does such as firemen. I think there are many other ways that create miscommunications, but information overload is easy to understand and relate to.